Frequently Asked Questions

Credits pay for Smart features: the Smart booking agent, Smart Outreach message rewrites, and written briefs for promoters. Each use is charged for the model usage it takes. Your most recent uses show in the history on your Credits page, and every use is in your data export. Profiles, availability, messaging and bookings never use credits.

One credit is worth $0.001, so 1,000 credits are worth $1.00. Resistor keeps 15% of the credits spent on Smart features: of every $1.00 of credits used, $0.85 pays for model usage and $0.15 goes to Resistor. Each use is rounded up to a whole credit.

Yes. Every account gets 2,000 free welcome credits (worth $2.00), added once when your credit balance is first opened. They are listed as "Welcome credits" in your credit history.

Not yet — buying credits is not open. Until it opens, Smart features run on your current balance, or on your own model key if you have connected one.

Credits you buy never expire. Credits you earn — rewards, welcome credits and Smart-credit boosts — lapse 12 months after you earn them if you have not used them. We tell you at least 30 days before earned credits lapse, on the site and by email, and they never lapse until that notice has been sent. Credits are non-refundable. If a payment for credits is reversed, for example by a chargeback, the credits it bought are removed from your balance in proportion to the amount reversed. This can take your balance below zero.

Credits you earn are used before credits you buy, starting with the ones that lapse soonest. Credits you buy are used last, so they stay in your balance the longest.

Your balance can go below zero. Smart features keep running until it reaches 1,000 credits ($1.00) below zero, so a booking in progress is not cut off for a few cents. Past that point, Smart features stop running on credits. When buying credits opens, your first purchase settles the negative balance.

If Smart booking agent settings are available to your account, open Agent Settings and set a Monthly Smart credit limit on the General tab. Once you have used that many credits in a calendar month, Smart features stop running on credits until the next month. Leave the field empty for no limit. Calls made with your own model key do not count toward it.

If Smart booking agent settings are available to your account, you can connect your own Anthropic API key under Model key in Agent Settings. Calls made with your own key never use credits — Anthropic bills you directly — and the platform fee is unchanged. If you turn on "Fall back to Resistor credits if my key fails", any call that falls back is paid for with credits.

Not at the moment. Credit rewards for artists are switched off, so no rewards are being paid.

We collect your name (or artist/venue name), email address, and account role. Your password is stored as a salted bcrypt hash — we never store or have access to your plaintext password. Optionally, you can add profile details like bio, genre tags, photos, and social links.

No. We do not sell your personal data to any third party. We do not share your data with advertisers or data brokers. Your data is used only to operate the platform and facilitate bookings.

The services that receive limited data include: Moov Financial (booking payments), PayPal (credit purchases), Anthropic (Smart features), Voyage AI (search for Smart features), Cloudinary (image hosting), Resend (email delivery), Sentry (error tracking — no personal info sent intentionally), and Upstash (rate limiting with hashed IPs). Each receives only the minimum data needed for its function. See our Privacy Policy for more on how we handle your data.

No. We use only essential cookies (authentication session), a functional cookie (language preference), and Sentry for error tracking. We do not use advertising cookies, tracking pixels, or third-party analytics like Google Analytics.

Yes. The platform is designed to comply with the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). You have the right to access, correct, export, and request deletion of your personal data.

Yes. You can delete your account from your Settings page at any time. Your profile is immediately hidden from other users. Personal data is permanently purged after 30 days. Financial and booking records are retained for 7 years as required by law.

You can control your profile visibility through your account settings. Artists can remove their availability postings to stop receiving new booking offers. Full profile deactivation (hiding your profile from search while keeping your account) is on our roadmap.

Yes. You can request a full export of your personal data at any time. The export includes your account information, profile data, booking history, messages, transaction records, your credit balance, credit history and credit purchases, which of your credits were earned or bought and when earned credits lapse, the credit rewards paid to you, the invite links you made and the invite you joined with, and your monthly Smart usage and limit, in JSON format. This is available via the API or by contacting support.

Account and profile data are deleted 30 days after a deletion request. Messages are retained for 90 days after deletion. Booking and payment records are retained for 7 years due to financial record-keeping obligations. Error logs expire after 90 days automatically.

Passwords are hashed using bcrypt with a cost factor of 12. We never store plaintext passwords. Your account is automatically locked after repeated failed login attempts to prevent brute-force attacks.

We do not store credit card numbers or bank account details — they are entered directly with our payment providers, Moov Financial for bookings and PayPal for credit purchases, and never reach Resistor’s servers. Sensitive fields such as payout account identifiers are encrypted at rest using AES-256-GCM.

Yes. You can enable two-factor authentication in your account settings for an additional layer of security. Backup codes are provided in case you lose access to your authenticator.

Yes. All data in transit is encrypted via TLS/HTTPS. We enforce HTTPS on all connections — no plaintext HTTP is used in production.